Front Desk Agent - Guest Experience & Upselling

Courtyard Lebanon - Hanover; Lebanon (NH); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Peregrine Hospitality is hiring for a Front Desk/Guest Services role at our Lebanon, NH property. You will greet guests, check them in, verify reservations, and handle payments while providing information on local attractions and hotel facilities.

You must be able to balance cash, assist with check-out, and upsell services to enhance guest experience. This role requires teamwork and a guest-focused mindset in a fast-paced environment.

Formación

• Excellent communication skills, verbal & written.
• Ability to prioritize and work with limited supervision.
• Strong attention to detail and cash handling accuracy.

Responsabilidades

• Greet and welcome guests upon arrival and create a warm first impression.
• Register guests into the computer system, verify reservations, and process payments.
• Handle cash and balance the cash drawer with accuracy.
• Provide information about hotel facilities and local attractions to guests.
• Assist guests with check-out and process various forms of payment.

Conocimientos

Communication

Cash handling

Multi-tasking

Upselling

Basic computer skills

Team player

Educación

High School diploma or GED

Herramientas

Hotel PMS software

Descripción del empleo

Peregrine Hospitality is hiring for a Front Desk/Guest Services role at our Lebanon, NH property. You will greet guests, check them in, verify reservations, and handle payments while providing information on local attractions and hotel facilities.

You must be able to balance cash, assist with check-out, and upsell services to enhance guest experience. This role requires teamwork and a guest-focused mindset in a fast-paced environment.