Guest Services Concierge

Peregrine Hospitality; Lebanon (NH); On-site; USD 32,000 - 42,000; Full time

Job summary

Peregrine Hospitality in Lebanon, NH, is seeking a friendly front desk associate to greet guests, register arrivals, process payments, and share local area information. You will balance cash, assist with check-out, and ensure services are accurately recorded while upholding hotel policies.

Applicants should have a High School diploma or GED and at least 1 year of customer service experience. Flexible shifts and a team-focused approach are essential for success.

Qualifications

• High School diploma or GED required.
• 1 year of customer service experience preferred.
• Flexibility to work varied shifts is needed.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm first impression.
• Register guests into the computer system and verify reservations.
• Process payments and balance the cash drawer.
• Provide information about hotel facilities and local attractions.
• Assist with check-out and process various payments correctly.
• Field guest complaints and resolve customer issues to ensure satisfaction.
• Maintain knowledge of hotel services and local area.

Skills

Customer service

Communication

Cash handling

Multi-tasking

Attention to detail

Team player

Basic computer skills

Upselling

Local attractions knowledge

Education

High School diploma or GED equivalence

Job description

Peregrine Hospitality in Lebanon, NH, is seeking a friendly front desk associate to greet guests, register arrivals, process payments, and share local area information. You will balance cash, assist with check-out, and ensure services are accurately recorded while upholding hotel policies.

Applicants should have a High School diploma or GED and at least 1 year of customer service experience. Flexible shifts and a team-focused approach are essential for success.