Front Desk & Guest Services Supervisor

Kimpton Hotels & Restaurants; United States; On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision

401k

Insurance

Many other benefits to eligible

Job summary

Kimpton Hotels & Restaurants seeks a Front Desk Supervisor to manage guest check-in/check-out, answer phones, process reservations, and support staff training. You will help monitor performance, handle guest requests, and promote hotel services to boost guest satisfaction.

The role requires a high school diploma (some college preferred), supervisory exposure, and fluent English. Weekend/evening shifts may apply, with competitive benefits offered.

Qualifications

• High School diploma or equivalent required.
• Some college preferred.
• Supervisory training/experience preferred.
• Must speak fluent English; other languages a plus.

Responsibilities

• Assist in supervising the front desk; ensure staff are trained on service expectations, facilities, directions, and systems.
• Provide timely check-in/check-out; handle reservations and phone duties.
• Monitor performance and escalate issues to management.
• Upsell rooms to maximize revenue.
• Process cash/credit transactions and related reports accurately.
• Handle guest requests, complaints, and service recovery per guidelines.
• Promote hotel services and local attractions to enhance guest satisfaction.
• Complete opening/closing duties and communicate outstanding requests.
• Support teamwork across departments and assist with special guest requests.

Education

High School diploma or equivalent

Some college preferred

Supervisory training/experience

Fluent English

Front office/guest relations experience

Communication skills

Problem solving

Basic math

Tools

Property management system

Reservations system

Job description

Kimpton Hotels & Restaurants seeks a Front Desk Supervisor to manage guest check-in/check-out, answer phones, process reservations, and support staff training. You will help monitor performance, handle guest requests, and promote hotel services to boost guest satisfaction.

The role requires a high school diploma (some college preferred), supervisory exposure, and fluent English. Weekend/evening shifts may apply, with competitive benefits offered.