Front Desk Guest Services Specialist (On-Call Studio)

Poppy Bank; Gahanna (OH); On-site; USD 18,000 - 22,000; Part time

Benefits offered by this job

On-site studio apartment

Job summary

J&P Hospitality Management, LLC in Ohio is hiring a Guest Services Representative to be the first contact at the front desk, handling check-ins, check-outs, and reservations while delivering a safe, clean, and welcoming experience.

The role requires friendly, professional service, basic computer skills, and clear English communication. Evening, weekend, and holiday shifts are required; on-site studio apartment may be available for overnight on-call coverage based on availability.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service or hospitality experience a plus, but not required.
• Basic computer skills and ability to learn reservation and payment systems.
• Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.

Responsibilities

• Greet all guests with a professional, friendly attitude and provide exceptional service throughout their stay.
• Complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts.
• Manage reservations, room assignments, and occupancy records using property management systems.
• Answer guest questions, resolve issues, and elevate concerns to the General Manager when appropriate.
• Maintain front desk and lobby area cleanliness, restock supplies, and ensure the space is presentable and secure.
• Prepare housekeeping carts, handle laundry, or support cleaning tasks as needed to ensure room readiness.
• Monitor the property for safety, cleanliness, and policy compliance and report issues to management.
• Perform other job duties as assigned.

Skills

Guest service

Customer service

English communication

Teamwork

Education

High school diploma or equivalent

Tools

Reservation systems

Computer literacy

Job description

J&P Hospitality Management, LLC in Ohio is hiring a Guest Services Representative to be the first contact at the front desk, handling check-ins, check-outs, and reservations while delivering a safe, clean, and welcoming experience.

The role requires friendly, professional service, basic computer skills, and clear English communication. Evening, weekend, and holiday shifts are required; on-site studio apartment may be available for overnight on-call coverage based on availability.