Front Desk & Guest Services Associate (Part-Time)

Poppy Bank; Panama City Beach (FL); On-site; USD 21,000 - 23,000; Part time

Job summary

J&P Hospitality Management, LLC is seeking a part-time Guest Services Representative to deliver a welcoming, safe experience at the front desk. You will handle check-ins/check-outs, reservations, guest assistance, and maintain a pristine lobby and front office environment.

The role supports overall property operations, with potential for housekeeping prep support. English communication is essential; Spanish bilingualism is a plus.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service or hospitality experience a plus, but not required.
• Basic computer skills and ability to learn reservation and payment systems.
• Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.
• Must be at least 18 years of age.
• Must be legally authorized to work in the United States without current of future visa sponsorship.

Responsibilities

• Greet all guests with a professional, friendly attitude and provide exceptional service throughout their stay.
• Complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts.
• Manage reservations, room assignments, and occupancy records using property management systems.
• Answer guest questions, resolve issues, and escalate concerns to the General Manager when appropriate.
• Maintain front desk and lobby area cleanliness, restock supplies, and ensure the space is presentable and secure.
• Prepare housekeeping carts, handle laundry, or support cleaning tasks as needed to ensure room readiness.
• Monitor the property for safety, cleanliness, and policy compliance and report issues to management.
• Perform other job duties as assigned.

Skills

Customer service

Computer basics

English proficiency

Bilingual Spanish

Legal work age 18+

Education

High school diploma or equivalent

Tools

Reservation systems

Payment systems

Job description

J&P Hospitality Management, LLC is seeking a part-time Guest Services Representative to deliver a welcoming, safe experience at the front desk. You will handle check-ins/check-outs, reservations, guest assistance, and maintain a pristine lobby and front office environment.

The role supports overall property operations, with potential for housekeeping prep support. English communication is essential; Spanish bilingualism is a plus.