Front Desk Guest Service Associate — On‑Site Studio Apartment Eligible

Poppy Bank; Westminster (CO); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

On-site studio apartment

Job summary

The Guest Service Representative (GSR) at J&P Hospitality Management, LLC plays a critical role at the front desk, delivering a safe, clean, and welcoming experience for every guest. You handle check-ins, check-outs, reservations, guest assistance, and ensure the lobby reflects high standards.

This on-site role requires a friendly demeanor, strong communication, and the ability to work evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent preferred.
• Customer service or hospitality experience is a plus.
• Basic computer skills and ability to learn reservation and payment systems.
• English reading/writing required; Spanish a plus; 18+ and work authorization.

Responsibilities

• Greet guests warmly and provide exceptional service throughout their stay.
• Complete check-in/check-out, issue keys, and handle payments.
• Manage reservations and room assignments with the property system.
• Answer questions, resolve issues, and escalate to the General Manager when needed.
• Maintain front desk and lobby cleanliness and restock supplies.
• Support laundry and housekeeping prep as needed.

Skills

Customer service

Basic computer skills

English proficiency

Spanish language

Education

High school diploma or equivalent

Tools

Reservation systems

Payment systems

Job description

The Guest Service Representative (GSR) at J&P Hospitality Management, LLC plays a critical role at the front desk, delivering a safe, clean, and welcoming experience for every guest. You handle check-ins, check-outs, reservations, guest assistance, and ensure the lobby reflects high standards.

This on-site role requires a friendly demeanor, strong communication, and the ability to work evenings, weekends, and holidays.