Front Desk Guest Experience Specialist (Part-Time)

Poppy Bank; Pittsburgh (Allegheny County); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

On-site studio apartment (subject to/8

Job summary

The Guest Service Representative (GSR) at J&P Hospitality Management, LLC delivers a friendly, safe, and welcoming front desk experience. You will handle check-ins, check-outs, and reservations while ensuring lobby areas reflect high standards and guest satisfaction.

This on-site, part-time role requires basic computer skills, clear English communication, and flexibility for evenings, weekends, and holidays to support guest needs.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service or hospitality experience a plus, but not required.
• Basic computer skills and ability to learn reservation and payment systems.
• Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.
• Must be at least 18 years of age.
• Must be legally authorized to work in the United States without current or future visa sponsorship.

Responsibilities

• Greet guests and provide exceptional service throughout their stay.
• Complete check-in and check-out procedures, issue keys, and handle payments.
• Manage reservations, room assignments, and occupancy records using property management systems.
• Answer guest questions and resolve issues, escalating when appropriate.
• Maintain front desk and lobby cleanliness and restock supplies.
• Support housekeeping prep and laundry as needed to ensure room readiness.
• Monitor property safety and report issues to management.
• Perform other duties as assigned.

Skills

Customer service

English proficiency

Basic computer skills

Teamwork

Education

High school diploma or equivalent

Tools

Reservation systems

Job description

The Guest Service Representative (GSR) at J&P Hospitality Management, LLC delivers a friendly, safe, and welcoming front desk experience. You will handle check-ins, check-outs, and reservations while ensuring lobby areas reflect high standards and guest satisfaction.

This on-site, part-time role requires basic computer skills, clear English communication, and flexibility for evenings, weekends, and holidays to support guest needs.