Front Desk Guest Experience Associate (Part-Time)

Poppy Bank; North Charleston (SC); On-site; USD 18,000 - 22,000; Part time

Benefits offered by this job

On-site studio apartment — potential

Job summary

J&P Hospitality/Asset Management is seeking a Guest Services Representative to join our on-site team in a hospitality setting. You will handle check-ins, check-outs, reservations, and guest assistance to ensure a welcoming stay for all guests.

As the first point of contact, you will maintain a neat lobby, assist with payments, and coordinate with housekeeping as needed. Evening and weekend shifts are required; bilingual Spanish is a plus.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service or hospitality experience a plus, but not required.
• Basic computer skills and ability to learn reservation and payment systems.
• Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.
• Must be at least 18 years of age.
• Must be legally authorized to work in the United States without current or future visa sponsorship.

Responsibilities

• Greet guests with a professional, friendly attitude and provide exceptional service throughout their stay.
• Complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts.
• Manage reservations, room assignments, and occupancy records using property management systems.
• Answer guest questions, resolve issues, and escalate concerns to the General Manager when appropriate.
• Maintain front desk and lobby area cleanliness, restock supplies, and ensure the space is presentable and secure.
• Prepare housekeeping carts, handle laundry, or support cleaning tasks as needed to ensure room readiness.

Skills

Customer service

Communication

Professionalism

Education

High school diploma or equivalent

Tools

Reservation systems

Payment processing

Job description

J&P Hospitality/Asset Management is seeking a Guest Services Representative to join our on-site team in a hospitality setting. You will handle check-ins, check-outs, reservations, and guest assistance to ensure a welcoming stay for all guests.

As the first point of contact, you will maintain a neat lobby, assist with payments, and coordinate with housekeeping as needed. Evening and weekend shifts are required; bilingual Spanish is a plus.