Events Lead: Banquets & Guest Experience

Washington Duke Inn & Golf Club; Durham (NC); Sur place; USD 28 000 - 40 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Medical, dental, and vision insurance

Employer-paid disability coverage

401(k) retirement plan with employer 2

Paid time off

Associate discounts on dining and Ac-

Professional development opportunities

Team-oriented hospitality culture

Résumé du poste

Washington Duke Inn & Golf Club in Durham, NC seeks an experienced Event Captain to lead banquet and event service teams, ensuring flawless execution of meetings, banquets, and special events with exceptional hospitality.

You will coordinate with culinary, planning, and F&B teams, review BEOs, manage timelines, and address guest needs while maintaining safety and service standards in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Hospitality degree preferred.

Responsabilités

• Lead, coordinate, and support banquet and event service associates to ensure efficient operations and exceptional service standards.
• Review Banquet Event Orders (BEOs) and communicate event details, expectations, and assignments to team members.
• Oversee the setup, service, and breakdown of meetings, banquets, and special events, ensuring accuracy, efficiency, and attention to detail.
• Collaborate with Event Planning, Culinary, Food & Beverage, and other departments to ensure seamless event execution.
• Serve as a primary point of contact during assigned events, responding promptly and professionally to guest requests and concerns.
• Monitor event timelines, service flow, and presentation to ensure consistency with established standards and guest expectations.
• Anticipate guest needs, proactively address challenges, and make timely decisions to maintain a positive event experience.
• Coordinate with vendors and service providers, as needed, to support event requirements and timely execution.
• Ensure event spaces, equipment, and service areas are properly maintained, organized, and prepared for each function.
• Support the training, coaching, and development of event service associates, fostering a culture of teamwork, accountability, and hospitality.
• Maintain compliance with established food safety, sanitation, workplace safety, and responsible beverage service standards.
• Communicate event feedback, operational challenges, and opportunities for improvement to management.

Connaissances

Leadership

Communication

Organization

Problem solving

BEOs familiarity

Formation

High school diploma

Hospitality degree preferred

Outils

Event management systems

Description du poste

Washington Duke Inn & Golf Club in Durham, NC seeks an experienced Event Captain to lead banquet and event service teams, ensuring flawless execution of meetings, banquets, and special events with exceptional hospitality.

You will coordinate with culinary, planning, and F&B teams, review BEOs, manage timelines, and address guest needs while maintaining safety and service standards in a fast-paced environment.