Guest Experience Front Desk Associate

JdV by Hyatt; Durham (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

Hyatt is seeking Front Office Associates in Durham to warmly welcome guests, handle check-ins and promotions, and communicate hotel services. This role offers daily interaction and the chance to contribute to memorable experiences.

You will assist with payments, respond to inquiries, and be the friendly face of Hyatt at the front desk, helping guests feel at home from arrival to departure.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.

Responsibilities

• Front Office associates are responsible for the guest registration process and communication of hotel services and promotions to guests.
• Processing forms of payment and responding to guest inquiries.
• Be the face of Hyatt as a Front Office Associate and contribute to a positive guest experience.

Skills

Customer service mindset

Verbal and written communication

Ability to stand for long periods

Job description

Hyatt is seeking Front Office Associates in Durham to warmly welcome guests, handle check-ins and promotions, and communicate hotel services. This role offers daily interaction and the chance to contribute to memorable experiences.

You will assist with payments, respond to inquiries, and be the friendly face of Hyatt at the front desk, helping guests feel at home from arrival to departure.