Guest Services Front Desk Agent | Flexible Schedule

Courtyard Durham Duke University/Downtown; Durham (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,和

Dental Insurance

Vision Insurance

PTO

401(k) Retirement plan

Employee discounts

Job summary

Courtyard Durham Duke University/Downtown is seeking an upbeat Full-time Front Desk Agent to manage all aspects of front desk operations and be a key reference for guests and vendors.

The role requires professionalism, outstanding communication skills, and the ability to work in a fast-paced environment, with flexible scheduling and a welcoming, guest-first attitude.

Responsibilities include check-in/check-out, processing payments, providing information, and preparing daily reports for management.

Qualifications

• Highly motivated team player with strong initiative and desire for achievement.
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to work well in stressful situations.
• Readily available and approachable for all guests while providing excellent guest service.

Responsibilities

• Check-in/Check-out hotel guests.
• Process all payments according to established hotel requirements.
• Provide information and assistance to all guests and vendors.
• Prepares all necessary reports during each shift for the management team.

Skills

Team player

Communication skills

Problem solving

Stress management

Job description

Courtyard Durham Duke University/Downtown is seeking an upbeat Full-time Front Desk Agent to manage all aspects of front desk operations and be a key reference for guests and vendors.

The role requires professionalism, outstanding communication skills, and the ability to work in a fast-paced environment, with flexible scheduling and a welcoming, guest-first attitude.

Responsibilities include check-in/check-out, processing payments, providing information, and preparing daily reports for management.