Front Desk & Guest Services Specialist

Hotel Management and Consulting, Inc.; Wilmington (DE); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

DailyPay Access

Medical/Dental/Vision

Paid time off

Employee Assistance Program

Career growth opportunities

Job summary

Hotel Management and Consulting, Inc. in Wilmington, DE, is seeking a friendly, professional Guest Attendant to be the visible face of the property and the first point of contact for guests, handling reservations, check-ins and guest inquiries with courtesy.

The role requires strong communication, organizational skills, and adaptability to a changing schedule; benefits include medical, dental and vision coverage, paid time off, DailyPay access, an employee assistance program, and opportunities

Qualifications

• Minimum of 1 year in customer service; hotel operations experience preferred.
• Proficient computer skills.

Responsibilities

• Front Office Operations: Reservations, renewals, check-outs, and check-ins; review front office paperwork and reports.
• Guest Services: Meet guest needs, conduct tours for potential guests, close sales, fulfill special requests (e.g., linen exchanges).
• Laundry Duties: Wash, dry, fold, and organize linens and towels; keep laundry area clean.
• Cleaning & Maintenance: Vacuum, dust, sanitize public areas, stock supplies.
• Sales & Marketing: Assist with in-house guest sales and occupancy initiatives.
• Emergency Procedures: Know and follow property emergency procedures; ensure security needs are met.
• Other Duties as Assigned.

Skills

Customer service

Front desk operations

Communication

Problem solving

Time management

Job description

Hotel Management and Consulting, Inc. in Wilmington, DE, is seeking a friendly, professional Guest Attendant to be the visible face of the property and the first point of contact for guests, handling reservations, check-ins and guest inquiries with courtesy.

The role requires strong communication, organizational skills, and adaptability to a changing schedule; benefits include medical, dental and vision coverage, paid time off, DailyPay access, an employee assistance program, and opportunities