Front Desk Guest Services Specialist

Stonebridge Companies; United States; On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO and 401(k)

Travel and lodging perks

Job summary

Stonebridge Companies in Denver, CO seeks a Guest Service Agent to ensure smooth check-in/check-out and maintain accurate guest records at the front desk.

Responsibilities include handling guest inquiries, processing payments, managing reservations, and coordinating with housekeeping to address issues.

This full-time, non-exempt role pays $19.50–$20.00 per hour and requires strong communication, basic computer skills, and flexibility for evenings, weekends, and holidays.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide instructions to bell attendants.
• Review accounts and charges with guests during check-out.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication

Cash handling

Problem solving

Education

High school diploma or equivalent

Tools

Property management system

MS Office

Job description

Stonebridge Companies in Denver, CO seeks a Guest Service Agent to ensure smooth check-in/check-out and maintain accurate guest records at the front desk.

Responsibilities include handling guest inquiries, processing payments, managing reservations, and coordinating with housekeeping to address issues.

This full-time, non-exempt role pays $19.50–$20.00 per hour and requires strong communication, basic computer skills, and flexibility for evenings, weekends, and holidays.