Front Desk Guest Services Specialist - Full-Time

Raleigh Marriott Crabtree Valley; Raleigh (NC); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

ST/LT disability options

401K options

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality is seeking a Front Desk Associate to welcome guests and ensure a superior experience at our Raleigh property. This full-time role offers shifts 6:30am-3pm and 2:30pm-11pm, with wages ranging from $16 to $19.20 per hour depending on hours and experience.

The position requires excellent guest service, quick responses to inquiries, and a proactive, friendly attitude. Benefits are available for full-time associates, and a collaborative, guest-focused culture is emphasized.

Qualifications

• Front desk experience or hospitality exposure preferred.
• Excellent communication and guest service skills.
• Ability to handle multiple tasks with a positive attitude.

Responsibilities

• Assist guests at the front desk in a courteous, professional manner.
• Maintain a high level of service and hospitality.
• Respond to guest concerns promptly and resolve issues.
• Post guest charges and follow cash handling procedures.
• Be knowledgeable about hotel programs and promotions.
• Communicate effectively with other departments and management.

Skills

Customer service

Communication

Flexibility

Hospitality mindset

Tools

Cash handling

Job description

Concord Hospitality is seeking a Front Desk Associate to welcome guests and ensure a superior experience at our Raleigh property. This full-time role offers shifts 6:30am-3pm and 2:30pm-11pm, with wages ranging from $16 to $19.20 per hour depending on hours and experience.

The position requires excellent guest service, quick responses to inquiries, and a proactive, friendly attitude. Benefits are available for full-time associates, and a collaborative, guest-focused culture is emphasized.