Front Desk Supervisor — Lead Guest Services

Concord Hospitality Brand; Raleigh (NC); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K options

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Brand is hiring a Front Desk Supervisor in Raleigh, NC. The role focuses on delivering exceptional guest service, leading the front desk team, and ensuring brand standards are met.

You will manage check-ins/outs, reservations, and guest communications while maintaining a welcoming, efficient reception area. This full-time position offers growth opportunities within Concord’s hotel portfolio.

Qualifications

• Provide exceptional guest service at all times.
• Strong communication and interpersonal skills.
• Ability to lead a small front desk team.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard with proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability and assist AGM/GM with yield management.
• Handle safe deposits by guests per procedures.
• Keep lobby and desk area clean and presentable.
• Know emergency and security procedures.

Job description

Concord Hospitality Brand is hiring a Front Desk Supervisor in Raleigh, NC. The role focuses on delivering exceptional guest service, leading the front desk team, and ensuring brand standards are met.

You will manage check-ins/outs, reservations, and guest communications while maintaining a welcoming, efficient reception area. This full-time position offers growth opportunities within Concord’s hotel portfolio.