Front Desk Guest Services Specialist

Intown-Suites; Orange Park (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Training programs

Health insurance

401k with company match

Paid time off

Weekly payroll

Job summary

InTown Suites in Orange Park, FL is seeking a Guest Services Representative to assist guests efficiently and courteously at the front desk, handling check-ins/outs, reservations, and guest requests. You will represent the property when the General Manager is away and coordinate with staff to ensure smooth operations.

The role requires strong communication, basic math for cash handling, and proficiency with computer systems; willingness to work long hours as needed to meet business demands.

Qualifications

• Experience in hospitality customer service.
• Ability to operate front desk software and basic computer systems.
• Strong communication and interpersonal skills.
• Ability to maintain professionalism and composure under pressure.

Responsibilities

• Check guests in and out in a timely and courteous manner.
• Assist guests with reservations and front desk inquiries.
• Represent the hotel professionally when the General Manager is not present.
• Handle guest issues and escalate when necessary while maintaining service standards.
• Ensure front desk areas are organized, clean and well stocked.

Skills

Customer service

Front desk operations

Communications

Multitasking

Upselling techniques

Attention to detail

Time management

Cash handling

Tools

Computer proficiency

Job description

InTown Suites in Orange Park, FL is seeking a Guest Services Representative to assist guests efficiently and courteously at the front desk, handling check-ins/outs, reservations, and guest requests. You will represent the property when the General Manager is away and coordinate with staff to ensure smooth operations.

The role requires strong communication, basic math for cash handling, and proficiency with computer systems; willingness to work long hours as needed to meet business demands.