Guest Services Representative

Intown-Suites; Orange Park (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Training programs

Health insurance

401k with company match

Paid time off

Weekly payroll

Job summary

InTown Suites in Orange Park, FL is seeking a Guest Services Representative to assist guests efficiently and courteously at the front desk, handling check-ins/outs, reservations, and guest requests. You will represent the property when the General Manager is away and coordinate with staff to ensure smooth operations.

The role requires strong communication, basic math for cash handling, and proficiency with computer systems; willingness to work long hours as needed to meet business demands.

Qualifications

• Experience in hospitality customer service.
• Ability to operate front desk software and basic computer systems.
• Strong communication and interpersonal skills.
• Ability to maintain professionalism and composure under pressure.

Responsibilities

• Check guests in and out in a timely and courteous manner.
• Assist guests with reservations and front desk inquiries.
• Represent the hotel professionally when the General Manager is not present.
• Handle guest issues and escalate when necessary while maintaining service standards.
• Ensure front desk areas are organized, clean and well stocked.

Skills

Customer service

Front desk operations

Communications

Multitasking

Upselling techniques

Attention to detail

Time management

Cash handling

Tools

Computer proficiency

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Property Address:442 Blanding Blvd.Orange Park, Florida 32065The Guest Services Representative will assist the guests efficiently, courteously, and professionally in all front office related functions . The Guest Services Representative will cover all aspects of the front office when the General Manager is not present.Essential Duties and Responsibilities:Ensures reservations are taken correctly and courteouslyRepresent hotel in a professional and courteous manner, check guests in and out in a timely and efficient mannerMust be proficient in computer operating systemAvailable at all times to deal with guest issues in a professional mannerNotify General Manager or equivalent immediately of any guest, employee, or cash concernsProvide guidance to property staff as neededEnsure compliance of safety and security standardsReports to Regional Operations Manager in General Manager ’s absenceResponsible for bank deposits in General Manager ’s absenceIdentify and follow up on life/safety issues and inspection issuesNotify General Manager or equivalent immediately of any safety and/or security violations of policyLeave all desk and office areas in a clean and neat mannerTake responsibility for ensuring that property is always clean and free of any trash and debrisEssential Qualifications:Possess a valid driver’s license, current auto insurance and a functioning automobileAbility to read, understand, interpret information found in a variety of reports and other internal hotel informationRead, speak, write and understand the English language to interact with guests, staff, handle administrative duties, etc.Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage and count and balance a cash bank, etc.General computer proficiencyPossess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, upselling techniques, to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.).Possess the knowledge and ability to perform a variety of front office and related positions in response to business needsAbility to compose and express thoughts concisely to ensure effective communicationAbility and flexibility to work long hours on a regular basis and as business conditions demandAbility to manage multiple activities often in stressful situations with time constraintsAbility to use time management skills to effectively get task accomplishedAbility to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problemsWork Environment and Physical Requirements:Indoor work with hard and carpeted surfacesStanding for up to eight (8) hour shiftsMust be able to remain in a stationary position 50% of the timeOccasionally required to sit; climb , balance; stoop, kneel, crouch or crawlMust frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 poundsSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computer printer and other office productivity machinery.May be exposed to extreme weather conditions, cold, heat, rain if at an exterior propertyUse of computer terminal, which requires extensive eye contact with a video display terminal.The person in this position frequently communicates with employees/vendors. Must be able to exchange accurate information in these situations.Travel to other properties within the market and to the bankPerks & BenefitsEasy to follow training programs & supportive team throughout the onboarding processHealth, dental, vision, life and disability insurance for full-time employees401k with company matchPTO for full-time employeesWeekly payrollElectronic Acknowledgement:When selecting the “Accept” or “Acknowledge” box, I am agreeing that I have read, understand and agree to this policy. The policy is Electronically Countersigned by InTown Suites upon your Acceptance in Workday.Disclaimer:The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate . This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate .