Guest Services Specialist: Front Desk & Guest Experience

InTown Suites; Riverview (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off

Sundays off

Job summary

InTown Suites in Riverview, FL is seeking a Guest Services Representative to assist guests with front office operations and provide exceptional customer service. You will cover front desk tasks when the General Manager is away and ensure smooth check-in/check-out processes.

The ideal candidate excels in communication, math for cash handling, and computer proficiency, with flexibility to work long hours and travel to other properties as needed.

Qualifications

• Possess a valid driver’s license, current auto insurance and a functioning automobile.
• Ability to read, understand, interpret information found in a variety of reports and other internal hotel information.
• Read, speak, write and understand the English language to interact with guests, staff, handle administrative duties, etc.
• Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage and count and balance a cash bank, etc.
• General computer proficiency
• Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, upselling techniques, to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.).
• Possess the knowledge and ability to perform a variety of front office and related positions in response to business needs
• Ability to compose and express thoughts concisely to ensure effective communication
• Ability and flexibility to work long hours on a regular basis and as business conditions demand
• Ability to manage multiple activities often in stressful situations with time constraints
• Ability to use time management skills to effectively get task accomplished
• Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems

Responsibilities

• Take reservations accurately and courteously.
• Check guests in and out in a timely and efficient manner.
• Must be proficient in computer operating system.
• Available at all times to deal with guest issues in a professional manner.
• Notify General Manager or equivalent immediately of any guest, employee, or cash concerns.
• Provide guidance to property staff as needed.
• Ensure compliance of safety and security standards.
• Reports to Regional Operations Manager in General Manager’s absence.
• Responsible for bank deposits in General Manager’s absence.
• Identify and follow up on life/safety issues and inspection issues.
• Notify General Manager or equivalent immediately of any safety and/or security violations of policy.
• Leave all desk and office areas in a clean and neat manner.
• Take responsibility for ensuring that property is always clean and free of any trash and debris.
• Travel to other properties within the market and to the bank

Skills

Front Office operations

Customer service

Communication skills

Time management

Upselling techniques

Computer proficiency

English proficiency

Cash handling

Team collaboration

Job description

InTown Suites in Riverview, FL is seeking a Guest Services Representative to assist guests with front office operations and provide exceptional customer service. You will cover front desk tasks when the General Manager is away and ensure smooth check-in/check-out processes.

The ideal candidate excels in communication, math for cash handling, and computer proficiency, with flexibility to work long hours and travel to other properties as needed.