Front Desk & Guest Services Specialist

KW Property Management LLC; Naples (FL); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

KW Property Management & Consulting in Naples, FL, seeks a friendly front desk/concierge to greet guests, manage access, and deliver first-rate customer service. You will coordinate with office staff to maintain resident records, handle phone calls professionally, and support security procedures.

Bilingual English/Spanish preferred. This indoor role emphasizes reliability, teamwork, and attention to detail.

Qualifications

• High school diploma or GED; some college preferred.
• Must be familiar with using computer software to perform tasks, and must demonstrate organizational, interpersonal and communication skills.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish preferred, but not required.
• Previous hospitality industry experience highly preferred.

Responsabilités

• Greet all guests in a standing upright position as they enter the community, providing high-quality customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all calls; keep calls clear and professional.
• Report any violations of Rules and Regulations observed.
• Observe precautions to protect residents, guests and property; report damage or theft.
• Maintain the key control system and ensure keys are locked and accounted for.
• Be familiar with fire alarm system operations and report incidents.
• Call police or fire departments in emergencies; follow emergency procedures with management.
• Write reports of daily activities and irregularities; report maintenance items to the Association office.
• Position supervision: reports directly to department supervisor or Association Manager.

Connaissances

MS Office

Team Player

Detail Oriented

Loyal

Interpersonal skills

Bilingual English/Spanish

Formation

High School or better

Some college or better

Description du poste

KW Property Management & Consulting in Naples, FL, seeks a friendly front desk/concierge to greet guests, manage access, and deliver first-rate customer service. You will coordinate with office staff to maintain resident records, handle phone calls professionally, and support security procedures.

Bilingual English/Spanish preferred. This indoor role emphasizes reliability, teamwork, and attention to detail.