Front Desk: Guest Services & Security

KW Property Management; Estero (FL); On-site; USD 26,000 - 36,000; Full time

Job summary

KW Property Management in Estero, FL is seeking a front-line security/customer service professional. You will greet guests and residents, monitor entrances, and uphold top-tier service while safeguarding the property.

Responsibilities include coordinating with the office to maintain owner information, handling check-ins, reporting incidents, and supporting maintenance requests. Bi-lingual English/Spanish is preferred, but not required; HS diploma required.

Qualifications

• High school diploma or GED; some college preferred.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish is preferred, but not required.

Responsibilities

• Greet all guests with professional, standing hospitality.
• Monitor and authorize entry/exit to guard against theft and maintain security.
• Coordinate with office staff to update unit owner information in the computer database.
• Utilize proper phone etiquette for all calls to residents; be clear and professional.
• Report violations of Rules and Regulations to management.
• Observe precautions to protect residents, guests and property; report damage or theft.
• Maintain the key control system and ensure keys are locked and accounted for.
• Be familiar with fire alarm operations and report incidents to management.
• Follow emergency procedures with management, Chief Engineer, or Fire/Police services.
• Write daily activity and irregularity reports (damage, theft, unauthorized persons).
• Report maintenance items such as leaks or burned out lights to the Association daily.

Skills

MS Office

Education

High School or better

Some college or better

Job description

KW Property Management in Estero, FL is seeking a front-line security/customer service professional. You will greet guests and residents, monitor entrances, and uphold top-tier service while safeguarding the property.

Responsibilities include coordinating with the office to maintain owner information, handling check-ins, reporting incidents, and supporting maintenance requests. Bi-lingual English/Spanish is preferred, but not required; HS diploma required.