Guest Experience & Front Desk Concierge

KW PROPERTY MANAGEMENT AND CONSULTING; Orlando (FL); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

KW Property Management & Consulting seeks a front desk/concierge professional for its Orlando community. The role emphasizes delivering top-notch customer service to residents and guests while enforcing community policies and safety procedures.

You will greet guests, monitor entry, coordinate with staff, manage phones, report incidents, and maintain records of daily activities. Bilingual English/Spanish is preferred; hospitality experience is a plus.

Qualifications

• High school diploma or GED required; some college preferred.
• Must be able to use computer software for daily tasks and maintain organization and strong communication.
• Minimum six months related experience.
• Bi-lingual English/Spanish is preferred.
• Hospitality industry experience is highly preferred.

Responsabilités

• Greet all guests and visitors with professional, courteous service.
• Monitor and authorize entrance and departure to guard against theft and maintain security.
• Coordinate with office staff to update owner information in the database.
• Handle calls with proper phone etiquette and professionalism.
• Report violations of Rules and Regulations and safety incidents to management.
• Maintain key control and ensure keys are locked and accounted for at all times.
• Be familiar with fire alarm operations and report incidents to management.
• Assist in emergency response coordination with management and emergency services.
• Prepare daily activity and incident reports; document maintenance issues daily.

Connaissances

Communication skills

Organizational skills

Interpersonal skills

Bilingual English/Spanish

Computer skills

Formation

High school diploma or GED

Some college preferred

Outils

MS Office

Description du poste

KW Property Management & Consulting seeks a front desk/concierge professional for its Orlando community. The role emphasizes delivering top-notch customer service to residents and guests while enforcing community policies and safety procedures.

You will greet guests, monitor entry, coordinate with staff, manage phones, report incidents, and maintain records of daily activities. Bilingual English/Spanish is preferred; hospitality experience is a plus.