Front Desk Guest Services Specialist

South Beach Group Hotels; Miami Beach (FL); On-site; USD 20,664 - 30,307; Full time

Job summary

South Beach Group Hotels is seeking a Front Desk Agent to ensure prompt check-in and check-out and handle guest requests with courtesy and efficiency according to hotel standards.

The role requires front desk or hotel experience, strong customer service, and bilingual ability. Expect professional image and ability to work with computers in a fast-paced environment, including handling guest billing and coordinating VIP arrivals.

Qualifications

• 2+ years in Front Desk/Hotel environment preferred
• Bi-lingual preferred
• Ability to operate computers and front desk software
• Strong written and verbal communication skills
• Ability to handle cash and credit transactions
• Professional image and guest-ready demeanor

Responsibilities

• Check guests in/out per hotel procedures and post charges
• Welcome and register guests, fulfill requests per instructions
• Maintain professional image and leadership presence in front desk area
• Assist with credit and guest billing policies
• Participate in daily briefings and maintain discretion
• Communicate promotions and enhancements to guests and staff
• Use computer system to preregister guests and assign rooms
• Coordinate special requests and future visits
• Perform additional duties as assigned by manager

Skills

Front desk experience

Bi-lingual

Cash handling

Customer service

Computer skills

Written communication

multitasking

Education

College degree in hospitality or related field

Tools

ASI Front Desk Cloud

Job description

South Beach Group Hotels is seeking a Front Desk Agent to ensure prompt check-in and check-out and handle guest requests with courtesy and efficiency according to hotel standards.

The role requires front desk or hotel experience, strong customer service, and bilingual ability. Expect professional image and ability to work with computers in a fast-paced environment, including handling guest billing and coordinating VIP arrivals.