Night Front Desk Concierge: Guest Experience & Security

South Beach Group Hotels; Miami Beach (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

South Beach Group Hotels seeks an Overnight Front Desk Agent to ensure prompt check-in/out and handling guest requests with courtesy and efficiency. The role emphasizes professional presentation, adherence to hotel standards, and confidentiality of guest information.

Responsibilities include handling charges, preregistering guests, and coordinating with VIPs, while maintaining security policies. A 2+ year front desk background and weekend availability are preferred.

Qualifications

• Minimum of 2 years experience in Front Desk/Hotel environment.
• Minimum of 1 year experience in customer service.
• College degree in hospitality, business administration or similar.
• Able to work independently and exercise good judgment to resolve issues.
• Flexible schedule; weekends and holidays.
• Must be able to stand for long periods.
• Excellent written and spoken communication skills.

Responsibilities

• Check guests out of the hotel following procedures and post charges to guest accounts.
• Welcome and register guests; fulfill requests per standards of service.
• Maintain professional image and lead guests and staff with confidence.
• Assist in applying credit and guest billing policies.
• Participate in daily briefings and meetings.
• Maintain discretion in all guest areas and protect guest confidentiality.
• Know and communicate hotel promotions and enhancements to staff and guests.
• Operate computer systems to preregister guests and assign rooms; assist VIP guests.

Skills

Front desk operations

Customer service

Bilingual preferred

Computer literacy

Cash handling

Professional image

Stress management

Education

College degree in hospitality or related field

Tools

ASI Front Desk Cloud

POS systems

Job description

South Beach Group Hotels seeks an Overnight Front Desk Agent to ensure prompt check-in/out and handling guest requests with courtesy and efficiency. The role emphasizes professional presentation, adherence to hotel standards, and confidentiality of guest information.

Responsibilities include handling charges, preregistering guests, and coordinating with VIPs, while maintaining security policies. A 2+ year front desk background and weekend availability are preferred.