Guest Services Concierge

South Beach Group Hotels; Miami Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

South Beach Group Hotels is seeking a Front Desk Agent to ensure prompt check-in/out and handle guest requests with professionalism. The role requires a professional image, leadership, and adherence to hotel standards.

Responsibilities include guest registration, handling payments, participating in briefings, and maintaining discretion in guest areas. Flexibility to work varied shifts is required.

Qualifications

• Minimum of 2 years experience in Front Desk/Hotel environment.
• Minimum 1 year experience in customer service.
• College degree in hospitality, business administration or similar.
• Ability to work independently and exercise good judgment.
• Flexible schedule including weekends/holidays.

Responsibilities

• Check guests out of the hotel and process charges per procedures.
• Welcome and register guests using standard procedures.
• Maintain professional image and leadership while ensuring safe operations.
• Enforce credit and guest billing policies with management.
• Participate in daily briefings and meetings; remain discreet in all guest areas.
• Ensure safety and confidentiality of guest information per standards.
• Know hotel emergency procedures and communicate promotions to staff and guests.
• Use computer systems to pre-register guests and assign rooms; assist VIPs.
• Arrange special requests during stay and coordinate future visits.
• Perform other duties as assigned by management.

Skills

Front desk experience

Bi-Lingual

Cash handling

Customer service

Computer skills

Education

Hospitality or business degree

Tools

ASI Front Desk Cloud

Job description

South Beach Group Hotels is seeking a Front Desk Agent to ensure prompt check-in/out and handle guest requests with professionalism. The role requires a professional image, leadership, and adherence to hotel standards.

Responsibilities include guest registration, handling payments, participating in briefings, and maintaining discretion in guest areas. Flexibility to work varied shifts is required.