Guest Experience Concierge — Front Desk

NATIONAL SERVICE GROUP & ASSOCIATES; Miami Beach (FL); On-site; USD 17,000 - 28,000; Full time

Job summary

NATIONAL SERVICE GROUP & ASSOCIATES is hiring a hotel front desk agent in Miami Beach to manage guest check-ins and check-outs, verify registrations, and handle payments. The role requires strong communication and guest service skills and may involve coordinating with housekeeping and maintenance to resolve issues.

The position emphasizes professionalism, reliability, and the ability to balance cash, maintain room accounts, and generate routine reports. Duties may evolve to meet business needs.

Qualifications

• Prior experience, relevant education or hospitality background preferred.
• Must have effective communication skills, professionalism, and physical ability to perform duties.

Responsibilities

• Greeting guests and managing check-ins and check-outs.
• Verifying identification and processing reservations.
• Operating the switchboard, answering calls, and providing hotel information.
• Managing room accounts, balancing cash, and generating reports.
• Assisting with guest directions, coordinating with housekeeping and maintenance, and resolving issues.
• Providing excellent customer service and ensuring guest satisfaction.

Skills

Communication Skills

Customer Support/Service

Fast Food

Housekeeping/Cleaning

Problem Solving Skills

Reporting Skills

Telephone Skills

Job description

NATIONAL SERVICE GROUP & ASSOCIATES is hiring a hotel front desk agent in Miami Beach to manage guest check-ins and check-outs, verify registrations, and handle payments. The role requires strong communication and guest service skills and may involve coordinating with housekeeping and maintenance to resolve issues.

The position emphasizes professionalism, reliability, and the ability to balance cash, maintain room accounts, and generate routine reports. Duties may evolve to meet business needs.