Guest Experience Front Desk Agent

South Beach Group Hotels; Miami Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

South Beach Group Hotels is seeking a Front Desk Agent to ensure smooth guest check-in/out and respond to requests in a courteous, professional manner. The role requires handling guest accounts, cash transactions, and coordinating with other departments to uphold hotel standards.

The candidate should have front desk or customer service experience, be comfortable with computer systems, and present a confident, discreet demeanor. This is a full-time on-site position at our Miami Beach properties.

Qualifications

• Previous front office, hotel, or customer service experience preferred
• Bi-Lingual preferred
• Ability to work with computers; ASI Front Desk Cloud preferred
• Ability to read and interpret safety rules and procedures
• Ability to communicate effectively with guests and coworkers; respond to guest requests
• Understanding of front desk roles (telephone operator, reservation agent, concierge, housekeeper)
• Ability to handle cash and credit transactions
• Maintain professionalism and composure during busy periods

Responsibilities

• Check guests in and out according to procedures and post charges to guest accounts
• Register guests into hotel, fulfill requests, and follow security and credit policies
• Exhibit professional image and leadership while ensuring safe resort operations
• Assist in applying credit and guest billing policies
• Participate in daily briefings and meetings
• Maintain discretion in all guest areas and protect guest confidentiality
• Know and communicate promotions and enhancements to staff and guests
• Use computer systems to preregister guests and coordinate room assignments
• Coordinate special arrangements during stays and assist with future visits
• Perform any other duties as assigned by management

Skills

Customer service

Bilingual

Communication skills

Cash handling

Computer proficiency

Education

College degree in hospitality or related field

High school diploma or equivalent

Tools

Front Desk software (ASI Front Desk Cloud)

MS Office/Excel basic

Cash register system

Job description

South Beach Group Hotels is seeking a Front Desk Agent to ensure smooth guest check-in/out and respond to requests in a courteous, professional manner. The role requires handling guest accounts, cash transactions, and coordinating with other departments to uphold hotel standards.

The candidate should have front desk or customer service experience, be comfortable with computer systems, and present a confident, discreet demeanor. This is a full-time on-site position at our Miami Beach properties.