Front Desk & Guest Experience Specialist

Moxy South Beach; Miami Beach (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401k

Health/Dental/Vision/Life Insurance

Management Development Program

Travel Discounts

Career Advancement Opportunity

Job summary

A leading hospitality provider in Miami Beach is seeking an enthusiastic Front Desk Agent to welcome guests and ensure a memorable stay. The ideal candidate will have prior front desk experience or a strong customer service background and will be provided with comprehensive training to excel in the role. Responsibilities include managing guest check-ins, distributing room keys, and addressing inquiries. Benefits include health insurance, vacation pay, and career advancement opportunities.

Qualifications

• Prior front desk experience in a brand setting or luxury hotel environment is ideal.
• Strong knowledge of software applications, especially Microsoft Office.
• Fluent in English; Spanish skills are highly desired.

Responsibilities

• Welcome guests and manage their check-in processes.
• Distribute keys and assign rooms accurately.
• Answer guest inquiries to ensure an excellent stay.

Skills

Customer service

Communication skills

Fluency in English

Positive attitude

Software knowledge

Tools

Microsoft Office

Opera

Slack

Job description

A leading hospitality provider in Miami Beach is seeking an enthusiastic Front Desk Agent to welcome guests and ensure a memorable stay. The ideal candidate will have prior front desk experience or a strong customer service background and will be provided with comprehensive training to excel in the role. Responsibilities include managing guest check-ins, distributing room keys, and addressing inquiries. Benefits include health insurance, vacation pay, and career advancement opportunities.