Front Desk Guest Services Specialist

Fremont Hotel & Casino; Las Vegas (NV); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Fremont Hotel & Casino in Las Vegas, NV seeks an energetic front desk associate to deliver standout customer service during check-in and check-out. You will handle room reservations, answer guest questions, and assist with billing and payments at the desk.

The role requires English fluency and accuracy with cash handling, plus the ability to multitask in a fast-paced casino hotel environment. Flexibility with shifts and physical stamina are important.

Qualifications

• Front desk experience is required.
• Strong English communication is essential.
• Ability to handle cash and payments accurately.
• Typing speed of 45 WPM and basic 10-key skills are desirable.
• Knowledge of the hotel key system is important.

Responsibilities

• Provide guests with a friendly and efficient check-in and check-out experience.
• Sell rooms with excellent customer service and yield management.
• Resolve guest inquiries and complaints about hotel services and events.
• Complete registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills and accept payments.
• Communicate with Executive Hosts regarding stays.
• Use computer to run necessary reports.
• Balance all transactions at end of shift (audit out).
• Operate manual procedures if computer fails.
• Other duties as assigned by management.

Skills

Front desk experience

English proficiency

Cash handling

Typing 45 WPM

Customer service

Education

High school diploma or equivalent

Tools

Hotel key system

Job description

Fremont Hotel & Casino in Las Vegas, NV seeks an energetic front desk associate to deliver standout customer service during check-in and check-out. You will handle room reservations, answer guest questions, and assist with billing and payments at the desk.

The role requires English fluency and accuracy with cash handling, plus the ability to multitask in a fast-paced casino hotel environment. Flexibility with shifts and physical stamina are important.