Guest Experience Specialist: Front Desk & Reservations

Fremont Economic Development Corp.; Colorado; On-site; USD 33,000 - 45,000; Full time

Job summary

Fremont Economic Development Corp. seeks a friendly front desk agent to warmly welcome guests and manage check-in/check-out procedures. You will assign rooms, coordinate with housekeeping, and ensure guest requests are met to deliver a smooth stay.

The role requires professional communication with guests and staff, knowledge of local area and events, and adherence to safety and cash handling policies. Weekend and holiday availability is expected.

Qualifications

• High school diploma or equivalent required or preferred.
• Hotel experience: 1 year preferred.
• Ability to communicate with guests, staff, and management professionally.
• Knowledge of local areas and events.
• Ability to learn safety, cash handling policies, and front office procedures.

Responsibilities

• Register guests and assign rooms.
• Maintain inventory of vacancies and reservations; handle check-ins/check-outs.
• Coordinate room status with housekeeping (check-outs, late check-outs, special requests).
• Promote hotel services and resolve guest complaints professionally.
• Handle monetary transactions and maintain professional appearance.

Skills

Communication

Public interaction

Cash handling

Front desk equipment

Education

High school diploma or equivalent

Job description

Fremont Economic Development Corp. seeks a friendly front desk agent to warmly welcome guests and manage check-in/check-out procedures. You will assign rooms, coordinate with housekeeping, and ensure guest requests are met to deliver a smooth stay.

The role requires professional communication with guests and staff, knowledge of local area and events, and adherence to safety and cash handling policies. Weekend and holiday availability is expected.