Front Desk Associate – Guest Services

Gold Coast Hotel & Casino; Las Vegas (NV); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading entertainment company in Las Vegas is seeking a front desk associate who excels in customer service. Responsibilities include selling rooms, resolving guest inquiries, and managing payments. Candidates should have a high school diploma and at least 6 months of front desk experience. Proficiency in basic office machines, excellent communication, and the ability to multitask are required. The role involves flexible shifts and the opportunity to work in a vibrant environment, ensuring a great experience for both guests and staff.

Qualifications

• Minimum 6 months front desk experience required.
• Basic office machine and telephone skills needed.
• Typing speed of at least 45 WPM is necessary.

Responsibilities

• Sell rooms and provide excellent customer service.
• Resolve customer complaints and inquiries professionally.
• Calculate and accept payments for room charges.

Skills

Customer service skills

Attention to detail

Multitasking

Communication skills

Education

High school diploma or equivalent

Tools

LMS

Hotsos

Microsoft Outlook

Microsoft Teams

Microsoft Excel

Job description

A leading entertainment company in Las Vegas is seeking a front desk associate who excels in customer service. Responsibilities include selling rooms, resolving guest inquiries, and managing payments. Candidates should have a high school diploma and at least 6 months of front desk experience. Proficiency in basic office machines, excellent communication, and the ability to multitask are required. The role involves flexible shifts and the opportunity to work in a vibrant environment, ensuring a great experience for both guests and staff.