Front Desk Agent: Guest Experience & Check-In Pro

Sam's Town Hotel & Gambling Hall, Las Vegas; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Boyd Gaming Corporation seeks a courteous front desk associate to check guests in/out and provide information on hotel services and events.

You will sell rooms, handle payments, distribute keys, and balance daily transactions while maintaining professionalism and accuracy. Strong English communication skills and basic computer literacy are essential for this role in a fast-paced Las Vegas environment.

Qualifications

• High school diploma or equivalent required.
• Minimum 6 months front desk experience.
• Ability to communicate with guests and staff in English.
• Minimum typing speed 45 WPM; 10-key experience a plus.
• Proficient in basic office machines and telephone usage.
• Must be able to obtain/maintain gaming certifications/licenses as required by local regulations.

Responsibilities

• Provide guests with friendly, efficient check-in and check-out.
• Offer information on hotel amenities, events, and local attractions.
• Sell rooms using excellent customer service and yield management.
• Resolve guest inquiries and complaints in a professional manner.
• Complete registration forms and input data into the computer system.
• Retrieve and distribute room keys and calculate/collect payments.
• Balance all transactions at end of shift and audit out.
• Operate LMS, CMS, and related systems; handle computer failures as needed.

Skills

Front desk experience

Customer service

Typing 45 WPM

Cash handling

English proficiency

Education

High school diploma or equivalent

Tools

LMS

CMS

Hot Sauce/Espresso

Job description

Boyd Gaming Corporation seeks a courteous front desk associate to check guests in/out and provide information on hotel services and events.

You will sell rooms, handle payments, distribute keys, and balance daily transactions while maintaining professionalism and accuracy. Strong English communication skills and basic computer literacy are essential for this role in a fast-paced Las Vegas environment.