Front Desk Guest Services Associate

Fontainebleau Las Vegas, LLC; Las Vegas (NV); On-site; USD 23,000 - 33,000; Full time

Job summary

Fontainebleau Las Vegas, LLC is seeking a Front Desk Agent to deliver exceptional guest service and manage check-in/check-out with accuracy. You will assist guests with inquiries, coordinate with hotel departments, and uphold security and privacy standards.

Key duties include maintaining a welcoming front desk, upselling room upgrades and packages, and working a flexible schedule including nights, holidays, and weekends in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• Experience in a front desk, guest services, or customer-facing role within hospitality is preferred but not mandatory.
• Excellent communication and interpersonal skills for diverse guests.
• Proficiency in using hotel reservation systems and PMS.

Responsibilities

• Greet guests and efficiently handle check-in/check-out procedures.
• Provide a personalized experience by meeting guest preferences and requests.
• Assist guests with inquiries and information about facilities, services, and local attractions.
• Respond promptly to guest questions, concerns, and complaints with empathy and professionalism.
• Take ownership of issues and follow through to ensure guest satisfaction.

Skills

Customer service

Communication

Multitasking

Upselling

Education

High school diploma or equivalent

Tools

PMS software

Reservation systems

Job description

Fontainebleau Las Vegas, LLC is seeking a Front Desk Agent to deliver exceptional guest service and manage check-in/check-out with accuracy. You will assist guests with inquiries, coordinate with hotel departments, and uphold security and privacy standards.

Key duties include maintaining a welcoming front desk, upselling room upgrades and packages, and working a flexible schedule including nights, holidays, and weekends in a fast-paced environment.