Front Desk Guest Services Specialist

Aliante Casino + Hotel + Spa; North Las Vegas (NV); On-site; USD 30,000 - 40,000; Full time

Job summary

A premier casino hotel in North Las Vegas is seeking a Front Desk Associate to provide exceptional service during guest check-ins and check-outs. Responsibilities include resolving guest inquiries and complaints, managing registration forms, and balancing transactions. Ideal candidates will possess a high school diploma, at least 6 months of front desk experience, and strong multitasking abilities. Flexible shifts are required. Join us to be part of an inclusive team that values diversity.

Qualifications

• Minimum 6 months front-desk experience required.
• Ability to use basic office machines and telephone, minimum typing speed of 45 WPM.
• Must stand for long periods and work flexible shifts.

Responsibilities

• Provide a friendly check-in and check-out for guests.
• Resolve customer complaints and inquiries in a professional manner.
• Balance all transactions at the end of shift.

Skills

Customer service skills

Communication in English

Detail-oriented

Multitasking

Money-handling experience

Education

High school diploma or equivalent

Tools

LMS

CMS

Hot Sauce/Espresso systems

Job description

A premier casino hotel in North Las Vegas is seeking a Front Desk Associate to provide exceptional service during guest check-ins and check-outs. Responsibilities include resolving guest inquiries and complaints, managing registration forms, and balancing transactions. Ideal candidates will possess a high school diploma, at least 6 months of front desk experience, and strong multitasking abilities. Flexible shifts are required. Join us to be part of an inclusive team that values diversity.