Guest Services Lead, Front Desk (Entry Level)

Kaizen Lab Inc.; Millbrook (AL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical, dental, and vision insurance

401(k) retirement plan

Professional development opportunities

Positive and supportive work environment

Job summary

Kaizen Lab Inc. in Millbrook, Alabama seeks a Guest Services Manager to oversee front desk operations in a dynamic hotel environment. This entry-level position requires strong leadership, communication skills, and a commitment to exceptional customer service.

The ideal candidate should have at least 2 years of relevant experience and the ability to manage a high-volume workload effectively. The role offers competitive perks, including medical benefits and a supportive work environment.

Qualifications

• Minimum of 2 years of experience in hospitality leadership.
• Strong leadership and communication skills are essential.
• Ability to multitask in a high-volume environment.

Responsibilities

• Manage and lead a team of guest service agents.
• Oversee daily operations of the front desk and ensure efficiency.
• Provide excellent customer service and handle guest complaints.
• Monitor and maintain inventory levels and complete financial tasks.

Skills

Leadership

Communication

Multitasking

Customer service

Tools

Microsoft Office

Property management systems

Job description

Kaizen Lab Inc. in Millbrook, Alabama seeks a Guest Services Manager to oversee front desk operations in a dynamic hotel environment. This entry-level position requires strong leadership, communication skills, and a commitment to exceptional customer service.

The ideal candidate should have at least 2 years of relevant experience and the ability to manage a high-volume workload effectively. The role offers competitive perks, including medical benefits and a supportive work environment.