Guest Services & Front Desk Specialist

Kaizen Lab Inc.; Morehead (KY); On-site; USD 16,531 - 22,041; Full time

Job summary

Kaizen Lab Inc. in Morehead, KY seeks a Front Desk Attendant to warmly greet guests, manage check-ins/check-outs, answer inquiries and ensure smooth daily operations at the front desk.

You will handle reservations, payment processing, phone and email inquiries, and maintain lobby standards while delivering professional, friendly service under pressure. The successful candidate communicates clearly, multitasks efficiently, and collaborates with other team members to create a welcoming guest

Qualifications

• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Professional demeanor and focus on guest satisfaction.

Responsibilities

• Greet guests and manage front desk operations.
• Handle check-ins and check-outs and verify guest information.
• Answer phone calls and emails and route inquiries appropriately.
• Manage reservations and update booking details.
• Process payments and issue receipts with accurate records.
• Resolve guest concerns and elevate issues when needed.
• Maintain a clean and welcoming lobby area and records.

Skills

Communication

Customer service

Multitasking

Professionalism

Education

High school diploma or equivalent

Tools

HotelKey reservation system

Job description

Kaizen Lab Inc. in Morehead, KY seeks a Front Desk Attendant to warmly greet guests, manage check-ins/check-outs, answer inquiries and ensure smooth daily operations at the front desk.

You will handle reservations, payment processing, phone and email inquiries, and maintain lobby standards while delivering professional, friendly service under pressure. The successful candidate communicates clearly, multitasks efficiently, and collaborates with other team members to create a welcoming guest