Front Desk Agent - Guest Experience Expert

Kaizen Lab Inc.; Auburn (AL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms

Opportunities for advancement

Professional development opportunities

Positive work environment

Job summary

Kaizen Lab Inc. in Auburn, Alabama is seeking a friendly Front Desk Agent to efficiently manage guest services at our hotel. Responsibilities include managing reservations, assisting check-in/check-out, and addressing guest needs during their stay.

The ideal candidate will excel in customer service, possess strong communication skills, and be adaptable to a dynamic work environment. Enjoy perks like a competitive salary, employee discounts, and professional development opportunities.

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred.
• Strong communication and interpersonal skills are necessary.
• Ability to multitask and handle a high-volume workload.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, including booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments.

Skills

Customer service skills

Strong communication

Interpersonal skills

Ability to multitask

Familiarity with reservation systems

Tools

Microsoft Office

Reservation management systems

Job description

Kaizen Lab Inc. in Auburn, Alabama is seeking a friendly Front Desk Agent to efficiently manage guest services at our hotel. Responsibilities include managing reservations, assisting check-in/check-out, and addressing guest needs during their stay.

The ideal candidate will excel in customer service, possess strong communication skills, and be adaptable to a dynamic work environment. Enjoy perks like a competitive salary, employee discounts, and professional development opportunities.