Guest Experience Coordinator Front Desk

Kaizen Lab Inc.; Erie (Erie County); On-site; USD 30,000 - 40,000; Full time

Job summary

Kaizen Lab Inc. in Erie County, United States is looking for a dedicated front desk representative. The incumbent will ensure excellent customer service by assisting guests with reservations and check-in/out procedures, while also maintaining accurate accounting records.

The role requires strong communication skills, attention to detail, and the ability to handle guest requests efficiently and professionally. Potential candidates should exhibit a customer-first mindset and be able to work well under pressure.

Qualifications

• Strong customer service skills and the ability to handle guest inquiries effectively.
• Ability to manage cash and credit card transactions competently.
• Knowledge of hotel operations and equipment is preferred.

Responsibilities

• Check guests in and out of the hotel thoroughly.
• Answer incoming telephone calls with proper etiquette.
• Follow cash handling procedures accurately.
• Provide safety and security following necessary procedures.
• Train new associates and assist with various tasks as required.

Skills

Customer service excellence

Attention to detail

Communication skills

Job description

Kaizen Lab Inc. in Erie County, United States is looking for a dedicated front desk representative. The incumbent will ensure excellent customer service by assisting guests with reservations and check-in/out procedures, while also maintaining accurate accounting records.

The role requires strong communication skills, attention to detail, and the ability to handle guest requests efficiently and professionally. Potential candidates should exhibit a customer-first mindset and be able to work well under pressure.