Front Desk Guest Services Pro | Weekly Pay & Benefits

ESA Management, LLC; Pensacola (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Medical Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

EAP

Job summary

Extended Stay America, Inc. in Pensacola, FL is seeking a Guest Services Representative to welcome guests, answer phones, check guests in and out, and collect payments in line with company guidelines and procedures.

You will handle reservations, process registrations, manage cash and city ledger accounts, maintain front desk paperwork, uphold safety standards, promote ESA’s service culture, and convert inquiries into reservations while delivering courteous service.

Qualifications

• Must have strong English proficiency and clear communication.
• Proficient operation of property management system software.
• Ability to read and follow safety and operating procedures.
• Able to complete routine reports and correspondence.
• Basic math for handling payments and balances.

Responsibilities

• Greet and assist guests; answer phones; check guests in and out; collect payment.
• Process reservations and registrations while following company guidelines.
• Maintain front desk daily paperwork and ensure safety procedures are followed.
• Assist with breakfast setup and keep lobby and common areas clean and organized.
• Promote ESA services and convert inquiries into reservations.

Skills

English proficiency

PMS software

Safety procedures

Reporting

Mathematical skills

Problem solving

Guest issue resolution

Education

High school diploma or GED

Tools

Property management system (PMS)

Job description

Extended Stay America, Inc. in Pensacola, FL is seeking a Guest Services Representative to welcome guests, answer phones, check guests in and out, and collect payments in line with company guidelines and procedures.

You will handle reservations, process registrations, manage cash and city ledger accounts, maintain front desk paperwork, uphold safety standards, promote ESA’s service culture, and convert inquiries into reservations while delivering courteous service.