Front Desk & Guest Services Pro — Hotel Discounts

TPG Hotels & Resorts, Inc.; Alexandria (VA); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Health, Dental & Vision Insurance

Disability Insurance

Life Insurance

Identity Theft Protection

Flexible Spending Accounts

401(k) Retirement Plan

Paid Time Off

Employee Assistance Program

Hotel discounts

Job summary

TPG Hotels & Resorts, Inc. is seeking a Front Desk Agent in Alexandria, VA to welcome guests, manage check-ins/check-outs, and handle reservations with a focus on exceptional service. You will respond to inquiries by phone and email, process payments, and support guest requests to ensure a smooth stay.

The role emphasizes professional communication, accuracy in billing, and collaboration with other hotel departments to uphold service standards and guest satisfaction at all times.

Qualifications

• High school education or equivalent experience.
• Strong guest service orientation.
• Basic accounting skills.
• Excellent written and verbal communication.
• Proficiency with computer, calculator, phone, and office equipment.

Responsibilities

• Greet guests and assist with check-in and reservations.
• Handle check-out, billing, and issue receipts as needed.
• Answer phone calls and respond to emails professionally.
• Manage reservations and update the system accurately.
• Assist guests with requests and local information; resolve complaints.
• Perform administrative tasks and maintain an organized front desk.
• Monitor access and issue visitor badges; cooperate with security.
• Handle cash transactions and reconcile at shift end.
• Multitask across guests, calls, inquiries, and admin duties.
• Collaborate with housekeeping, maintenance, and management to ensure smooth operations.
• Follow emergency procedures and assist guests and staff as needed.

Skills

Guest service orientation

Basic accounting

Communication skills

Computer proficiency

Education

High school education or equivalent experience

Tools

Calculator

Office equipment

Job description

TPG Hotels & Resorts, Inc. is seeking a Front Desk Agent in Alexandria, VA to welcome guests, manage check-ins/check-outs, and handle reservations with a focus on exceptional service. You will respond to inquiries by phone and email, process payments, and support guest requests to ensure a smooth stay.

The role emphasizes professional communication, accuracy in billing, and collaboration with other hotel departments to uphold service standards and guest satisfaction at all times.