Front Desk Guest Experience Specialist

HHM Hotels; Alexandria (VA); Vor Ort; USD 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

TELUS Health access

Travel Discounts

Commuter Transit and Commuter Parking

Employee Assistance Program

Educational/Professional Development

Referral Bonus Program

Competitive wages

Zusammenfassung

HHM Hotels is seeking a Guest Service Agent in Alexandria, VA. You will greet, register and service guests in a friendly, brand-aligned manner and handle reservations, payments, and message transmission using the PMS system.

You will respond to guest requests, resolve issues, balance accounts, and assist during peak periods in the breakfast area or with luggage. The role emphasizes hospitality and guest satisfaction while adhering to safety standards.

Qualifikationen

• HS diploma or equivalent preferred.
• Customer service experience required.
• PMS knowledge preferred.

Aufgaben

• Greet guests and assist with their needs immediately.
• Register and assign guests to rooms; manage payments.
• Make and confirm reservations; balance accounts.
• Respond to guest requests and resolve complaints.
• Operate PMS system and transmit/receive messages.
• Maintain guest satisfaction scores and safety practices.
• Assist in breakfast area or with luggage during peak periods.
• Perform duties as directed by management.

Kenntnisse

Customer service

PMS systems knowledge

Ausbildung

High School diploma or equivalent

Tools

PMS software

Jobbeschreibung

HHM Hotels is seeking a Guest Service Agent in Alexandria, VA. You will greet, register and service guests in a friendly, brand-aligned manner and handle reservations, payments, and message transmission using the PMS system.

You will respond to guest requests, resolve issues, balance accounts, and assist during peak periods in the breakfast area or with luggage. The role emphasizes hospitality and guest satisfaction while adhering to safety standards.