Front Desk Guest Services Pro - Flexible Shifts & Growth

Concord Hospitality Enterprises; Cleveland (OH); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk/Guest Services Clerk in Cleveland, OH. You will greet guests, handle check-in/out, and address inquiries while delivering outstanding service to every guest.

The role emphasizes friendly, professional interactions, cash handling, and knowledge of hotel programs. This full-time position offers benefits and career development opportunities within Concord-managed hotels.

Qualifications

• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication

Multitasking

Detail-oriented

Flexibility

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk/Guest Services Clerk in Cleveland, OH. You will greet guests, handle check-in/out, and address inquiries while delivering outstanding service to every guest.

The role emphasizes friendly, professional interactions, cash handling, and knowledge of hotel programs. This full-time position offers benefits and career development opportunities within Concord-managed hotels.