Front Desk Guest Services Pro (Full-Time)

Courtyard Cleveland University Cir; Cleveland (OH); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive wages

Healthcare coverage (medical, dental,

Life insurance and disability options

401(k) with company match

Discounted room rates

Training, development, and career_adv

Job summary

Concord Hospitality is hiring a Front Desk Clerk at our Cleveland University Circle property. This on-site, full-time role offers a pay range of $15–$17 per hour and opportunities to deliver memorable guest experiences from check-in to check-out.

You will handle guest requests, reservations, payments, and essential front desk operations with a courteous, professional demeanor. Strong communication and multitasking skills are valued.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Flexibility

Customer service

Education

High school diploma or equivalent

Job description

Concord Hospitality is hiring a Front Desk Clerk at our Cleveland University Circle property. This on-site, full-time role offers a pay range of $15–$17 per hour and opportunities to deliver memorable guest experiences from check-in to check-out.

You will handle guest requests, reservations, payments, and essential front desk operations with a courteous, professional demeanor. Strong communication and multitasking skills are valued.