Front Desk & Guest Services Pro — Hospitality Impact

Hyatt Hotels Corporation; Columbus (OH); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

401(k) with company match

Discounted room rates

Career development

Job summary

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk to greet guests, assist with arrivals and departures, and deliver exceptional service at a Concord-managed hotel. You will stay informed about hotel programs and promotions while maintaining professionalism in a fast-paced environment.

The role emphasizes strong communication, multitasking, and a welcoming demeanor, with opportunities for training and advancement within a busy hospitality setting at a Concord property.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Multitasking

Professionalism

Education

High school diploma or equivalent

Job description

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk to greet guests, assist with arrivals and departures, and deliver exceptional service at a Concord-managed hotel. You will stay informed about hotel programs and promotions while maintaining professionalism in a fast-paced environment.

The role emphasizes strong communication, multitasking, and a welcoming demeanor, with opportunities for training and advancement within a busy hospitality setting at a Concord property.