Hotel Front Desk & Guest Experience Specialist

Newport Hospitality Group; Sanford (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Insurance (health)

Paid time off

401K retirement plan

DailyPay

Special team member hotel rates

Job summary

Newport Hospitality Group is seeking a Guest Service Representative to join our front desk team. You will ensure guests receive efficient, courteous, and professional service, handling check-ins/outs, inquiries, and payments while supporting a memorable stay for guests across our properties.

The role emphasizes exceptional customer service, clear communication, and teamwork in a fast-paced hospitality environment. Newport offers benefits and growth opportunities within our portfolio of hotels.

Qualifications

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Attention to detail and problem-solving skills.
• Ability to work in a fast-paced environment.
• Previous experience in a customer-facing role is a plus.

Responsibilities

• Check guests in and out of the property.
• Handle guest inquiries and provide information about the local area.
• Assist with resolving guest complaints and issues.
• Process payments and maintain accurate records.
• Collaborate with other team members to ensure guest satisfaction.

Skills

Customer service

Communication

Attention to detail

Fast-paced environment

Customer-facing experience

Job description

Newport Hospitality Group is seeking a Guest Service Representative to join our front desk team. You will ensure guests receive efficient, courteous, and professional service, handling check-ins/outs, inquiries, and payments while supporting a memorable stay for guests across our properties.

The role emphasizes exceptional customer service, clear communication, and teamwork in a fast-paced hospitality environment. Newport offers benefits and growth opportunities within our portfolio of hotels.