Front Desk Guest Services Concierge

Bentley Legacy; Napa (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Bentley Legacy in Napa is seeking Front Desk Agents to provide exceptional service and ensure a welcoming experience for guests. Responsibilities include greeting and registering guests, handling check-ins and check-outs, answering inquiries, and maintaining knowledge of hotel amenities and local attractions. Candidates should have a high school diploma, excellent English proficiency, and an operational knowledge of Microsoft Office. Positions available for full-time and part-time work, with schedules that may include evenings and weekends.

Qualifications

• High School diploma or equivalent required; college coursework in a related field helpful.
• Experience in a hotel or related field is a plus.
• Must work well in stressful, high-pressure situations.

Responsibilities

• Greet and register guests, providing outstanding guest service throughout their stay.
• Handle check-ins and check-outs in a friendly manner.
• Maintain knowledge of all property amenities and local attractions.

Skills

Fluency in English

Multitasking

Problem-solving

Education

High School diploma

Tools

Microsoft Office

Job description

Bentley Legacy in Napa is seeking Front Desk Agents to provide exceptional service and ensure a welcoming experience for guests. Responsibilities include greeting and registering guests, handling check-ins and check-outs, answering inquiries, and maintaining knowledge of hotel amenities and local attractions. Candidates should have a high school diploma, excellent English proficiency, and an operational knowledge of Microsoft Office. Positions available for full-time and part-time work, with schedules that may include evenings and weekends.