Luxury Front Desk Guest Service Agent

Auberge du Soleil; California; On-site; USD 32,000 - 34,000; Full time

Job summary

Auberge du Soleil in Napa Valley is seeking a Guest Service Agent to be the first point of contact for guests, delivering seamless arrivals and departures while upholding Auberge Collection standards. This role handles front desk responsibilities, guest communications, and coordination with restaurant, spa, and other departments to ensure a memorable luxury experience.

A minimum of one year's hotel experience is required, with a flexible schedule including weekends and holidays.

Qualifications

• One year experience at a hotel.
• Able to work on a flexible schedule, including weekends and holidays, according to department needs

Responsibilities

• Welcome guests warmly and perform efficient check-in and check-out procedures.
• Handle guest communications and inquiries with prompt, courteous service.
• Operate front desk systems, log requests, and relay messages to appropriate departments.
• Coordinate reservations for restaurant, spa, and activities to ensure smooth arrivals.
• Maintain a clean, organized front desk and professional telephone etiquette.
• Record guest preferences and special requests in the system for personalized service.
• Assist guests with transportation and general information about resort offerings.
• Respond to urgent situations calmly and follow safety procedures.

Skills

Great communication skills

Confidence and ability to performUnder

Job description

Auberge du Soleil in Napa Valley is seeking a Guest Service Agent to be the first point of contact for guests, delivering seamless arrivals and departures while upholding Auberge Collection standards. This role handles front desk responsibilities, guest communications, and coordination with restaurant, spa, and other departments to ensure a memorable luxury experience.

A minimum of one year's hotel experience is required, with a flexible schedule including weekends and holidays.