Guest Experience Front Desk Agent

Bentley Legacy Group; Dallas (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Bentley Legacy Group in Dallas, TX seeks friendly Front Desk Agents to greet guests, check in/out, answer questions, and handle guest accounts. You will operate the front desk systems, take reservations, and ensure smooth service during every stay.

Candidates should speak fluent English, be able to multitask, and work varied shifts including evenings and weekends. A High School diploma and basic MS Office skills are expected; prior hotel experience is a plus.

Qualifications

• High School diploma or equivalent required; college coursework helpful.
• Experience in a hotel or related field a plus.
• Must be fluent in English, both written and verbal.
• Operational knowledge of Microsoft Office suite.
• Able to stand for long periods and work with little supervision.
• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve.
• Must work well in stressful high pressure situations.
• Full- and part-time positions available.
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays

Responsibilities

• Approach all encounters with guests and associates with a smile.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Obtain all necessary information when taking room reservations.
• Answer guest inquires about hotel service facilities and hours of operation.
• Be aware of all rates, packages, and special promotions.
• Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do near the hotel.
• Operate Front Desk computer system.
• Receive, log and distribute packages, mail, and messages as needed to guests and meeting rooms.
• As needed deliver guest items such as luggage, newspapers, amenities or other items requested by guests or team members
• Have knowledge of and assist in emergency procedures as required.
• Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds.

Skills

English fluency

MS Office

Multitasking

Detail orientation

Problem solving

Education

High School Diploma

Tools

Microsoft Office

Job description

Bentley Legacy Group in Dallas, TX seeks friendly Front Desk Agents to greet guests, check in/out, answer questions, and handle guest accounts. You will operate the front desk systems, take reservations, and ensure smooth service during every stay.

Candidates should speak fluent English, be able to multitask, and work varied shifts including evenings and weekends. A High School diploma and basic MS Office skills are expected; prior hotel experience is a plus.