Guest Experience Specialist (Front Desk & Reservations)

Bentley Legacy Group; Santa Fe (NM); On-site; USD 26,000 - 38,000; Full time

Job summary

Bentley Legacy Group in Santa Fe, NM seeks a Front Desk Agent to greet and register guests, handle check-ins/outs, manage reservations, answer hotel inquiries, and coordinate guest services with a warm, professional demeanor. The role requires fluent English, basic Microsoft Office knowledge, the stamina to stand long periods, and the ability to multi-task under pressure.

Work across varied shifts including evenings, nights, weekends and holidays; both full-time and part-time positions are

Qualifications

• Experience in a hotel or related field a PLUS.
• Must be fluent in English, both written and verbal.
• Operational knowledge of Microsoft Office suite.
• Able to stand for long periods of time.
• Ability to multi-task and work under pressure.

Responsibilities

• Register guests and process check-ins/outs.
• Answer guest inquiries about facilities and hours.
• Take and modify reservations as needed.
• Operate front desk computer systems.
• Receive, log and distribute packages, mail, and messages.
• Assist guests with directions and local attractions.
• Maintain a clean and organized front desk area.

Skills

Fluent English

Customer service

Multi-tasking

Microsoft Office

Guest relations

Tools

Microsoft Office

Job description

Bentley Legacy Group in Santa Fe, NM seeks a Front Desk Agent to greet and register guests, handle check-ins/outs, manage reservations, answer hotel inquiries, and coordinate guest services with a warm, professional demeanor. The role requires fluent English, basic Microsoft Office knowledge, the stamina to stand long periods, and the ability to multi-task under pressure.

Work across varied shifts including evenings, nights, weekends and holidays; both full-time and part-time positions are