Front Desk Guest Services Associate I (Lodging)

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Great Lakes (IL); On-site; USD 38,000 - 46,000; Part time

Benefits offered by this job

Competitive Salary

Immediate Coverage

Healthcare Benefits

Pension Plan

Paid Time Off

Tuition Reimbursement

Tax-free Shopping

Job summary

NAVY Exchange Service Command (NEXCOM) seeks a courteous Front Desk Associate at a Navy Gateway Inn or Navy Lodge in the Great Lakes area. You will welcome guests, handle reservations, payments, and check-ins, and provide local information with a focus on security and privacy.

You will operate a multi-line desk, manage records in the PMS, and coordinate with housekeeping and security to ensure smooth guest experiences while maintaining high standards of service and compliance with federal

Qualifications

• One year of general office clerical experience.
• One year progressively responsible experience related to the position.

Responsibilities

• Assist guests with reservations, payments, and check-in/out.
• Greet guests and maintain outstanding guest relations.
• Use the Property Management System (PMS) to access guest information and modify reservations.
• Handle wake-up calls and daily reports as required.

Skills

Welcoming demeanor

Effective communication

Guest relations

Team coordination

Tools

PMS

POS

Job description

NAVY Exchange Service Command (NEXCOM) seeks a courteous Front Desk Associate at a Navy Gateway Inn or Navy Lodge in the Great Lakes area. You will welcome guests, handle reservations, payments, and check-ins, and provide local information with a focus on security and privacy.

You will operate a multi-line desk, manage records in the PMS, and coordinate with housekeeping and security to ensure smooth guest experiences while maintaining high standards of service and compliance with federal