Guest Experience Associate - Flexible Front Desk

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Groton (CT); On-site; USD 21,000 - 30,000; Part time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) is staffing a front desk role at a Navy Gateway Inn and Suites/Navy Lodge. You will greet guests, manage reservations, process payments, and provide information about facilities and local attractions.

The position requires strong communication, professionalism, and a customer‑first attitude. The role involves operating a PMS and POS, balancing transactions, and ensuring guest safety and privacy.

Qualifications

• One year general office clerical experience demonstrated ability to perform clerical duties.
• One year progressively responsible experience related to the position.

Responsibilities

• Greet and assist guests; handle reservations, check-ins, and check-outs.
• Answer questions about lodging facilities, local attractions, and services.
• Process room reservations, payments, and issue receipts; verify guest information.

Skills

Guest services

Front desk operations

Multi-line phone handling

Cash handling

Communication skills

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

POS cash register

Job description

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) is staffing a front desk role at a Navy Gateway Inn and Suites/Navy Lodge. You will greet guests, manage reservations, process payments, and provide information about facilities and local attractions.

The position requires strong communication, professionalism, and a customer‑first attitude. The role involves operating a PMS and POS, balancing transactions, and ensuring guest safety and privacy.